Frequently Asked Questions

Who roasts and packages your coffee?

OutOfTheGreyCoffee.com is a dedicated coffee roasting company, not a middleman or reseller. We source, roast, pack, and ship all orders in-house from one location here in Northwest Pennsylvania.

How quickly do you ship out orders and when can I expect to receive my recently submitted order?

You will receive an order confirmation e-mail immediately after placing your online order, and orders ship within 2-3 business days. The United States Postal Service delivers most orders in the U.S. within 2-5 business days and International orders within 6-10 business days.

Where do you ship to?

We currently ship to the 48 continental United States via United States Postal Service (USPS). We also ship all over the world such as Hawaii, Alaska, all the U.S. territories, APO/FPO/DPO, Canada and most other countries via USPS, UPS or FedEx, these orders can be placed through our website. Please call 1.888.354.JAVA (5282) and select "Coffee and Tea Sales" for any questions.

We have many customers all over the world who enjoy our special OutOfTheGreyCoffee.com blends and many have also created their own unique coffees, and we’re here to help you as well!

Where do you ship from?

We ship from our roasting facility in Fairview, Pennsylvania.

Do you offer free shipping?

U.S. orders of $150.00 or more within the 48 contiguous United States qualify for free shipping. For addresses in Alaska, Hawaii, and all APO/FPO/DPO/PO destinations, please call 1.888.354.JAVA (5282) and select “Coffee and Tea Sales” for any questions.

Can I ship to multiple addresses on one order?

Unfortunately, only 1 ship-to-address is accepted per order. We recommend placing separate orders for each address.

How do I place orders?

Orders can be placed 24/7 via our website.

I want to make changes to my recently submitted online order, how may I do so?

Once an online order is submitted, it cannot be modified. We recommend placing a new order with the changes but to ensure that your first order is not processed, please call our Customer Service immediately at 1.888.354.JAVA (5282) and select “Web Support” or reach out to us through our Email at Sales@OutOfTheGreyCoffee.com and we will respond quickly.

I have two coupon or discount codes; may I apply both on an order?

Unfortunately, only 1 "coupon code" or "discount code" can be applied per order.

What is the Bank of Java (loyalty rewards program)?

We took the best out of the incentive programs that we have seen and have made it fun and user friendly. With the Bank of Java, you will earn rewards (beans) for many variety of actions in addition to making a purchase.

Can I use my Bank of Java Beans and a coupon code?

No (not yet), even though accumulated Beans from the Bank of Java work just like cash, our platform (currently) will only allow 1 "coupon code" or 1 "discount" to work per transaction. We are currently working on this problem and/or trying to create a work around for this limitation. The current value of your earned beans will be shown in your Bank of Java account and if you choose to use them no additional "code" or "discount" will work.

What payment options are available?

Our website accepts all major credit cards, PayPal and the Bank of Java Beans (loyalty rewards). The website is completely secure and encrypted.

Do you offer terms, credit accounts, CODs, etc.?

No. All orders must be paid in full before we ship them. This is one way we keep our prices low.

Can you do large-scale commercial orders for me?

Yes, we can accommodate large-scale orders for your commercial needs. Call us at 1.888.354.JAVA (5282) and select “Coffee and Tea Sales” or reach out to us through our Email at Sales@OutOfTheGreyCoffee.com.

Can you sell me full or half bags of unroasted coffee beans?

Yes, but given the large size and weight of full bags of green coffee beans, special shipping arrangements must be made. Call us at 1.888.354.JAVA (5282) and select “Coffee and Tea Sales” or reach out to us through our Email at Sale@OutOfTheGreyCoffee.com.

I need to get in touch with the owner directly. How can I do that?

You can call me, Java Jack, directly at 1.888.354.JAVA (5282) and select “extension 700”.

What is “Fresh Coffee”?

Whole bean coffee maintains peak flavor for two to three weeks after roasting. During that time, the coffee beans release carbon dioxide gas that drives away oxygen and keeps the beans fresh. Once the coffee stops releasing CO2, the beans start to oxidize and stale. Believe me, you can taste the difference! 

Order some of our fresh coffee today and see for yourself!!!

How do I know which grind I should select?

We all know the expression “Daily Grind” wasn’t coined as something to look forward to. However, where coffee is concerned, the daily grind becomes one of life’s foremost simple pleasures.

The rich, spicy aroma released by the grinding of fresh roasted coffee is amazing. I’d like to find a way to bottle this spicy scent-full strength, just the way its bouquet permeates the olfactory while expanding to fill your home or our Roastery during the grinding process.

Grinding coffee can be an enjoyable and relatively simple affair. However, it should be noted that the importance of proper grinding is often overlooked even though it is a crucial step in the anatomy of a perfect cup.

That said… it really depends on what brew method you will be using to brew your coffee. Your coffee will stay the freshest if you order whole bean. Therefore, purchasing whole bean and grinding yourself assures that the beans stay fresher for a longer time.

However, if you prefer that we grind your coffee, we have many options for you to consider, so please select the option based on your brewing method: French Press, Vacuum Coffee Pot, Toddy Maker, Percolator, Drip Coffeemaker with Flat-Bottom or Cone-Bottom Filters, Chemex, Moka Pots, K-Cup Pod, V60s, Pour-Overs, Siphon Brewers, Aeropress, Espresso Machine, Stove Top Pot or even Cezve (Turkish Pot). Just pick your brewing method and we will customize the best grind for your preferred brewing method!

What happens once the coffee is ground?

Coffee begins to stale about thirty minutes after grinding because the increased surface area allows the CO2 to escape much more quickly. That’s why we at Out of the Grey Coffee encourage all our customers to grind their own coffee immediately before brewing. Of course, if you don’t have a grinder, or wish to give coffee to someone who may not own a grinder, we will be pleased to expertly grind the coffee for you.

Once I receive my coffee, how do I keep it fresh?

If you’ll drink a whole bag (a little over 12 oz.) in two to three weeks, leave your coffee in the OutOfTheGreyCoffee.com bag. Keep it at a steady room temperature and store in an area protected from the sunlight. If you want to keep it fresher for more than three weeks, freeze it in the original packaging. Freezing will slightly reduce the aroma of your brewed coffee, but will preserve the fresh flavor for up to three months. Whatever you do, please DO NOT refrigerate your coffee. Coffee is like baking soda. It will absorb any odors in your refrigerator resulting in a fresh-smelling fridge and strange-tasting coffee!

Are the more expensive coffees better coffees?

No. All our coffee beans are the highest organic quality available. Some of our coffees are rare and particularly expensive, but we pay producers an average of 40% over C-Market (the coffee exchange) for all our coffee to ensure we get the very best. The differences in price between our other coffees reflect factors, such as shipping and distribution cost and certification premiums such as Fair Trade.

What kind of flavorings do you use?

We don’t add any additional flavors to our single origin coffees and artisan blends. We do use natural flavors and spices in our Handcrafted Organic Flavored Coffee. The natural flavors that we use comply with the following guidelines – no chemicals, preservatives, additives, genetic modifications, or ionizing radiations. The natural flavors are basically essential oils or essences, which contain the flavoring ingredients that are derived from a spice, fruit or fruit juice, vegetable or vegetable juice, edible yeast, herb, bark, bud, root, leaf or similar plant material.

These flavorings function to enhance flavor and taste, but not the nutritional value of the coffee creation.

What is your decaffeination process?

We use the Swiss Water Process (decaf without the chemistry). It’s a 100% chemical free decaffeination process. When you love coffee as much as we do, what you take out is just as important as what you leave in.

How much caffeine is in your coffee?

Eight ounces of our brewed coffee contain approximately 90 to 150-mg of caffeine. As a rule: the lighter the roast, the more caffeine it contains (this surprises many people). For example, a French Roast coffee is a dark roast, thus, it would have a caffeine level close to 90-mg, a Breakfast Blend, or other lighter roasts, would approach the 150-mg level.

Does your coffee contain Gluten?

All our products are gluten-free. FYI: Gluten is a protein composite found in foods processed from wheat and other related grain such as barley, rye and oats. We do not use any flavors or oils that contain gluten, therefore there is no risk in cross-contamination.

I’ve searched all categories, and still cannot find an item… what should I do?

If you need additional assistance, please call us 1.888.354.JAVA (5282) and select “Coffee and Tea Sales” or reach out to us through our Email at Sales@OutOfTheGreyCoffee.com. 

We’re here to assist you!

Why are you called Out of the Grey Coffee?

We all live in a world where the truth is subjective, in the "grey area". God's Word says, " And ye shall know truth, and the truth shall make you free." (John 8:32) 

We are called Out of the Grey because we invite the world to come out of the grey and into the truth.

Why coffee?

Coffee has never been better than it is today. Producers know more than ever before about growing coffee and have access to more varieties and specialist growing techniques. Coffee roasters like ourselves have never before been so likely to appreciate the importance of using freshly harvested coffee, and our understanding of the roasting process continues to improve. There are now more and more cafes selling really good coffee, using the best equipment and training their staff more effectively. Many industries claim a golden age in the past, but I firmly believe coffee has yet to peak in quality, so this is an exciting time.

Consumers are now starting to engage with their coffee, prompting the coffee industry to change so that it is better able to tell the stories of where coffee is from, how it tastes and perhaps why it tastes that way. Coffee has been a staple in our lives for hundreds of years, but never before has there been this kind of interest.

The coffee industry is enormous and has grown around the world. Today 125 million people depend on coffee production for their livelihood, and it is consumed in every part of the globe. Coffee is entwined with both the economic and cultural histories of so many countries yet very few coffee drinkers have, in the past, scratched the surface to see what is underneath. "I had no idea it was so interesting!" is a common response to those who take a look. The idea that one might drink coffee for pleasure, to delight in its complexity of flavor, still has relatively little penetration into global culture.

How is coffee traded?

The price paid for coffee is generally quoted in U.S. dollars per pound in weight ($/lb.). There is something of a global price for coffee, often referred to as the C-price. This is the price for commodity coffee being traded on the New York Stock Exchange. Coffee production is often discussed in bags. A bag usually weighs 60 kg (132 lb.) if it comes from Africa, Indonesia or Brazil, or 69 kg (152 lb.) if it comes from Central America. While bags may be the units of purchase, on the macro scale coffee is usually traded by the shipping container, which contains around three hundred bags.

Contrary to popular belief, a rather small percentage of coffee is actually traded on the New York Stock Exchange, but the C-price does provide a sort of global minimum price for coffee, the minimum a producer would be willing to accept for his coffee. Prices for particular lots of coffee often have a differential added to the C-price, a kind of premium. Certain countries have , historically, been able to get higher differentials for their coffee, including Costa Rica and Colombia, although this type of trading is still mostly focused on commodity grade, rather than speciality coffee.

The problem with basing everything on the C-price is that this price is somewhat fluid. Usually prices are determined by supply and demand, and to some extent this is true of the C-price. The C-price for coffee does not reflect the cost of production, and as such producers may end up in a position where they lose money growing coffee. There have been a number of reactions to this problem and the most successful has been the Fair Trade movement, although there are many other sustainable coffee certifications, including those of the Organic Trade Association and Rainforest Alliance.

There remains some confusion about exactly how Fair Trade works, although it has undoubtedly become a successful tool to help those who wish to purchase coffee with a clear conscience. Many people presume that the promises of Fair Trade are far wider reaching than they actually are, and that any coffee could (in theory) be certified as Fair Trade. This is not the case. And to make matters worse, it is easy for detractors to allege that the farmer is not getting the premium because of the complex nature of financial transactions within the coffee industry.

Fair Trade guarantees to pay a base price that it considers sustainable, or a $0.05/lb. premium above the C-price if the market rises above Fair Trade's base price. Fair Trade's model is designed only to work with cooperatives of coffee growers, and as such cannot certify single estates that produce coffee. Critics complain about lack of traceability or true guarantee that the money definitely goes to the producers, and isn't diverted through corruption. Others criticize the model for providing no incentive to farmers to increase the quality of their coffee. This has encouraged many in the speciality coffee industry to change the way they source their coffee, moving away from the commodity model, where coffee is bought at a price determined by global supply and demand and little regard is given to its provenance or quality.

What does “mouthfeel” mean?

This is literally the way the coffee feels in your mouth. It helps to compare it to the textures you get from other foods and drinks. It can range from thick and syrupy to juicy and/or tea-like.

What does “flavor notes” mean?

All beans are grown with their own unique flavors, which are enhanced by the roasting process. We don’t add any additional flavors to our single origin coffees and artisan blends. Their flavor notes explain what you can expect to taste in the coffee.

What does “acidity” mean?

Acidity is the sharpness you experience when you take a sip of coffee. This taste experience can vary a lot from being crisp, like apples or grapes, to a higher level of citric acid, such as orange, lemon or lime.

What does “sweetness” mean?

Just as different types of sugar can have different level of sweetness, a coffee’s sweetness depends on the type of beans; think unrefined, like cane sugar, or ripe like fruit.

What are the stages of your roasting process?

There are a number of key stages during roasting, and the speed at which a particular coffee passes through each of these stages is described as its roast profile. OutOfTheGreyCoffee.com tracks these roast profiles carefully so we can replicate them to within very tight boundaries of temperature and time.
  1. Drying. Raw coffee contains 7-11 per cent water by weight, spread evenly through the dense structure of the bean. Coffee won't turn brown in the presence of water, and in fact this is true of browning reactions when cooking anything.
    • After the coffee is loaded into our roaster, it takes some time for the beans to absorb sufficient heat to start evaporating the water and the drying process therefore requires a large amount of heat and energy. The coffee barely changes in look or smell for these first few minutes of roasting.
  2. Yellowing. Once the water has been driven out of the beans, the first browning reactions can begin. At this stage, the coffee beans are still very dense and have an aroma of basmati rice, and a little breadiness. Soon the beans start to expand and their thin papery skins, the chaff, flakes off. The chaff is separated from the roasting beans by the air flowing through the roaster and is collected and safely removed to prevent the risk of fire.
    • These first two roasting stages are very important: if the coffee is not properly dried then it will not roast evenly during the next stages and while the outside of each bean is well roasted the inside will essentially be undercooked. This coffee will taste unpleasant, with a combination of bitterness from the outside, and sour and grassy flavor coming from the underdeveloped inside. Slowing the roasting process after this will not fix the problem as different parts of the coffee will always be progressing at different rates.
  3. First Crack. Once the browning reactions begin to gather speed there is a build-up of gases (mostly carbon dioxide) and water vapor inside the bean. Once the pressure gets too great, the bean will break open, making a popping noise and nearly doubling in volume. From this point onward, the familiar coffee flavors develop. and we can choose to end the roast at any point.
    • We see a decrease in the rate at which the coffee is increasing in temperature at this point, despite the fact that they may be adding a similar amount of heat. Failure to add enough heat can stall the roast and "bake" the coffee, resulting in poor cup quality.
  4. Roast Development. After the first crack stage, the beans will be much smoother on the surface but not entirely so. This stage of the roast determines the end color of the beans and the roast degree.
    • Here we can determine the balance of acidity and bitterness in the end product as the acids in the beans are rapidly degrading while the level of bitterness is increasing as the roast continues.
  5. Second Crack. At this point the beans begin to crack again, but with a quieter and snappier sound. Once you reach second crack, the oils will be driven to the surface of the coffee bean. Much of the acidity will have been lost and a new kind of flavor is developing, often referred to as the generic "roast" flavor. This flavor doesn't always depend on the kind of coffee used as it is a result of essentially charring the coffee, rather than working with its intrinsic flavor.
    • There are terms used in coffee roasting such as "French Roast" or "Italian Roast". Both of these terms are used to indicate very dark roasts, typically high in body and bitterness. While many enjoy coffees roasted in this manner, these kinds of roasts are usually not suitable for exploring the flavors and characteristics of high-quality coffees from different origins.
  6. Quenching. After roasting, the coffee must be cooled quickly to prevent over roasting or the development of negative or "baked" flavors. In small-batch roasting this is often achieved using a cooling tray, which rapidly draws air through the coffee to cool it down.

Are there sugars and acids in your coffee?

Many people talk about sweetness when describing a coffee and it is important to understand what happens to the naturally occurring sugars during roasting.
  1. Green coffee can contain reasonable quantities of simple sugars. Not all sugar are necessarily sweet to the taste, though simple sugars usually are. Sugars are quite reactive at roasting temperatures and, once the water has evaporated out of the bean, the sugars can begin to react to the heat in different ways.
    • Some go through caramelization reactions, creating the caramel notes found in certain coffees. It should be noted, however, that the sugars that react this way become less sweet, and will eventually start to add bitterness.
    • Other sugars react with the proteins in the coffee in what are known as Maillard reactions. This is an umbrella term covering the browning reactions seen in roasting a piece of meat in the oven, for example, but also when roasting cocoa or coffee. By the time coffee has finished the first crack stage, there are few or no simple sugars left. They will all have been involved in various reactions resulting in a huge number of aromatic compounds.
  2. Green coffee contains many different types of acids, some of which are pleasant to taste and some that are not.
    • Of particular importance to us are the chlorogenic acids (CGAs). One of the key goals of roasting is to try to react these unpleasant acids away without creating negative flavors, or driving off the desirable aromatic components of the coffee. Some other acids are stable throughout the roasting process, such as quinic acid, which can add a pleasing, clean finish to a coffee.
    • Most of the aromatics in a good cup of coffees are created during roasting through one of three groups of processes: Maillard reactions, caramelization and Strecker degradation, another type of chemical reaction involving amino acids. These are all brought about by the heat during roasting and can result in the creation of over eight hundred different volatile aromatic compounds that flavor the cup of coffee.
    • Although more aromatic compounds have been recorded in coffee than in wine, an individual coffee will only have a selection of these different volatiles. That said, the smell of freshly roasted coffee is so complex that all attempts to manufacture a realistic, synthetic version of this smell have failed.
Subscribe
Newsletter Signup