Subscriptions will automatically renew according to your selected delivery interval and the coffee and/or tea will be shipped by Out Of The Grey Coffee® (ootgCoffee) after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the coffee and/or tea shipped to your doorstep each month, without the need to place the order by again yourself, WHILE SAVING MONEY!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription cannot be cancelled is when you first start that subscription because it requires two (2) payments before you can cancel it.
The customer portal can be accessed, through the magic link you received in the email that was sent to you when you placed an initial subscription order with ootgCoffee. You can also access your subscriptions if you create an account with ootgCoffee.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove, or add products to your subscription.
What happens if the payment cannot be processed?
If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can safely update your payment method.