Subscribe & Save Terms

Last Updated: September 25, 2026

Subscribe & Save makes it easy to keep your favorite Out Of The Grey Coffee® coffee and handcrafted loose-leaf tea coming automatically while enjoying applicable subscription savings.

By purchasing a Subscribe & Save subscription, you agree to these terms.

How Subscribe & Save Works

When you start a subscription, you select an available delivery interval for your coffee and/or tea.

Your subscription will then automatically renew according to the delivery interval you selected.

After each successful renewal payment, Out Of The Grey Coffee® (ootgCoffee) will prepare and ship your subscription order from our roastery in Bedford County, Virginia.

For example, if you select a monthly subscription, your payment method will automatically be charged each month. After the payment is successfully processed, we'll prepare and ship your freshly roasted coffee and/or handcrafted loose-leaf tea.

You don't have to place the same order again each month.

Automatic Renewal & Recurring Charges

By purchasing a subscription, you authorize Out Of The Grey Coffee®, Destination Known, LLC, and our applicable payment providers to automatically charge your selected payment method for recurring subscription orders according to the delivery interval you select.

Applicable product charges, taxes, and shipping charges will be included as appropriate.

Your subscription will continue to renew automatically until it is cancelled after satisfying the applicable minimum commitment, or otherwise terminated.

Two-Payment Minimum

New subscriptions require a minimum of two (2) subscription payments before they are eligible for cancellation.

The initial subscription purchase counts as the first payment.

After the required two subscription payments have been successfully completed, the subscription becomes eligible for cancellation.

Can I Pause My Subscription?

Yes.

You may pause your subscription using the available options in your Customer Portal.

Pausing your subscription is different from cancelling it.

Can I Cancel My Subscription?

Yes, after the required two-payment minimum has been completed.

Once the two-payment requirement has been satisfied, you may cancel your subscription through your Customer Portal.

Cancellation prevents future subscription renewals after the cancellation becomes effective.

Cancelling a subscription does not automatically cancel an order that has already been charged, processed, roasted, packaged, or entered fulfillment.

Accessing Your Customer Portal

After placing your initial subscription order, you'll receive an email containing a magic link that allows you to access your Customer Portal.

You may also be able to access and manage your subscriptions through your ootgCoffee customer account.

Your Customer Portal provides the available tools for managing your subscription.

Skipping a Payment or Delivery

You may skip an eligible scheduled delivery through your Customer Portal.

When available, each scheduled delivery will have a Skip Payment option.

Skipping a payment or delivery does not cancel your subscription.

After the skipped delivery, your subscription will continue according to its applicable schedule unless you make additional changes.

Rescheduling an Order

You may reschedule an eligible upcoming subscription charge through your Customer Portal.

Select the Reschedule option next to the applicable delivery date and choose from the available options.

Adding, Removing or Changing Products

You may modify eligible products in your subscription through the Customer Portal when those options are available.

Select Edit in the products section to view available options for adding, removing, or changing products.

Changes to the products in your subscription may change the amount charged for future subscription orders.

Subscription Pricing & Savings

The price and applicable subscription savings displayed when you place your subscription order apply subject to the terms of the applicable offer.

Subscription prices, products, discounts, shipping charges, and other program features may change as permitted by applicable law.

When required, we will provide notice of material changes.

Payment Problems

If your subscription cannot be renewed because your payment cannot be processed, we'll send you an email with a secure link that allows you to update your payment method.

We or our subscription/payment provider may also retry the payment where permitted.

Your subscription order cannot be processed and shipped until payment has been successfully completed.

Continued payment failure may result in the subscription being paused or cancelled.

When Will My Subscription Order Ship?

Our coffee is roasted to order.

After your subscription payment has been successfully processed, your order enters our normal roasting and fulfillment process.

Subscription orders are subject to our current Shipping Policy.

Product Availability

Subscription products remain subject to availability.

If a subscribed product becomes unavailable, we may contact you, delay the affected order, provide available options, or cancel the affected product, order, or subscription as appropriate.

Refunds & Returns

Subscription purchases are subject to our Refund & Return Policy.

Cancelling a subscription does not automatically create a refund for an order that has already been processed.

Questions About Your Subscription?

Out Of The Grey Coffee®
Destination Known, LLC
Bedford County, Virginia

Email: Service@OutOfTheGreyCoffee.com

Phone: 1-888-354-JAVA (5282)

Website: OutOfTheGreyCoffee.com

O Taste and See.