Privacy Policy

Last Updated: September 25, 2026

At Out Of The Grey Coffee®, operated by Destination Known, LLC, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, create an account, make a purchase, subscribe to products or communications, participate in our programs, contact us, or otherwise interact with Out Of The Grey Coffee®.

We may update this Privacy Policy from time to time. When changes are made, we will post the updated Privacy Policy on our website and update the date shown above as appropriate.

Information We Collect

The information we collect depends on how you interact with us.

You may browse portions of our website without creating an account. When you make a purchase, create an account, contact us, join a program, subscribe to a product, or otherwise interact with us, we may collect personal information that you provide.

This information may include:

• Your name.

• Billing and shipping addresses.

• Email address.

• Telephone number.

• Account username and password.

• Order and transaction information.

• Products purchased or viewed.

• Subscription information.

• Bank of Java-Rewards information.

• Gift-recipient names, addresses, and other information you provide.

• Customer-service communications.

• Reviews, survey responses, and other content or information you voluntarily provide.

We may also automatically collect certain information about your use of our website, such as your device type, browser, IP address, referring website, pages viewed, interactions with our website, and other technical or usage information.

Payment Information

When you make a purchase, payment information necessary to complete the transaction is collected and processed by our ecommerce and payment-processing providers.

Depending on the payment method used, this information may include payment-card or other payment-account information.

We and our service providers use payment information as necessary to process transactions, refunds, recurring subscription payments, prevent fraud, and provide related services.

How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders.

• Process payments, refunds, and exchanges.

• Create and maintain customer accounts.

• Manage recurring subscriptions.

• Administer Bank of Java-Rewards.

• Provide customer service.

• Respond to questions and requests.

• Communicate with you about orders, payments, deliveries, accounts, and subscriptions.

• Send marketing and promotional communications where permitted.

• Personalize and improve your experience.

• Maintain and improve our website, products, and services.

• Understand how customers use our website.

• Conduct analytics and measure website performance.

• Support advertising and marketing activities.

• Prevent fraud, abuse, and unauthorized transactions.

• Protect our customers, website, and business.

• Enforce our policies and agreements.

• Comply with applicable laws and legal obligations.

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies.

Cookies are small files or pieces of information stored or accessed through your browser or device.

These technologies may help us:

• Operate our website.

• Maintain your shopping cart.

• Remember your preferences.

• Recognize returning visitors.

• Understand how visitors use our website.

• Measure website and marketing performance.

• Improve our products and customer experience.

• Prevent fraud and enhance security.

• Support advertising and marketing.

Some cookies and similar technologies are necessary for our website to function properly.

Other technologies may be used for analytics, personalization, advertising, or marketing.

Your browser may allow you to block or delete certain cookies. Disabling cookies may cause portions of our website, including shopping-cart or account functions, to work improperly.

Where required by applicable law, we may also provide additional controls that allow you to manage certain non-essential cookies or related privacy choices.

Analytics & Advertising

We may use third-party analytics, advertising, ecommerce, and technology providers to help us understand how customers interact with our website and how our marketing performs.

These providers may collect information through cookies, pixels, tags, or similar technologies.

Depending on the services being used, this information may include website activity, pages viewed, products viewed or purchased, referring websites, advertisements interacted with, device information, browser information, and similar usage data.

Some advertising partners may use information about your activity to help provide advertising that may be more relevant to your interests.

Under certain U.S. state privacy laws, some advertising activities may be considered “targeted advertising,” “sharing,” or a “sale” of personal information, even when money is not exchanged.

Where applicable, you may have the right to opt out of these activities.

Please see our Do Not Sell or Share My Personal Information page for additional information and available privacy choices.

How We May Disclose Personal Information

We may disclose personal information to companies and service providers that help us operate Out Of The Grey Coffee®.

These may include providers involved with:

• Website and ecommerce services.

• Payment processing.

• Order processing and fulfillment.

• Shipping and delivery.

• Subscription management.

• Customer rewards programs.

• Customer service.

• Email and communications.

• Website hosting and technology.

• Analytics.

• Advertising and marketing.

• Fraud prevention and security.

• Professional, legal, accounting, or other business services.

These providers may process personal information as necessary to perform services for us and as otherwise permitted by applicable law and their agreements with us.

Legal & Business Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary or appropriate to:

• Comply with applicable laws