Refund & Return Policy

Last Updated: September 25, 2026

At Out Of The Grey Coffee®, our goal is simple: to provide exceptional service and freshly roasted coffee and handcrafted loose-leaf tea that we’re proud to put our name on.

We want you to love your ootgCoffee experience. If something isn’t right, please let us know. We’re here to help.

Whole Bean & Ground Coffee

Our coffee is roasted to order and shipped fresh from our roastery in Bedford County, Virginia.

Because coffee is a perishable food product and is roasted specifically for your order, we are unable to accept returns of whole-bean or ground coffee.

But that doesn’t mean you’re on your own.

If we made an error with your order, please contact us at Service@OutOfTheGreyCoffee.com within 10 days of purchase, and our Customer Support team will work with you to make it right.

What If I Just Don't Like the Coffee?

Coffee is incredibly personal. A coffee one person loves may simply not match another person's taste.

If you aren't enjoying the coffee you selected, reach out to us.

Tell us what you liked—or didn't like—about it, and our team will be happy to help you find a coffee better suited to your preferences.

With more than 100 possibilities, there’s a good chance your coffee is waiting to be discovered.

Loose-Leaf Tea & Other Perishable Products

For food safety and quality reasons, opened coffee, tea, and other perishable or consumable products cannot be returned.

If you received an incorrect or damaged product, please contact us within 10 days of purchase so we can review the issue and help.

Merchandise & Everything Else

If you are dissatisfied with an eligible non-perishable product, please contact our Customer Support team about a return or exchange within 10 days of purchase.

Returned merchandise must be unused and in its original condition and packaging unless the product arrived damaged or defective.

Return eligibility may depend on the product type, condition, and circumstances of the return.

Incorrect, Damaged or Defective Orders

If we sent you the wrong item, an item is missing, or your order arrives damaged or defective, please contact us as soon as possible.

Include your order number, a brief description of the problem, and photographs of damaged or defective items when appropriate.

We'll review the situation and work with you toward an appropriate resolution.

Shipping Charges

Original shipping charges are generally non-refundable unless the return or replacement is the result of an error by Out Of The Grey Coffee® or otherwise required by law.

Unless we provide a prepaid return label or the return is the result of our error, customers are responsible for applicable return-shipping costs.

Refunds

Once an approved return is received and inspected, any applicable refund will be issued to the original method of payment.

Please remember that banks and payment providers may require additional processing time before a refund appears on your account.

Exchanges

If an eligible item needs to be exchanged, please contact us before returning it.

We'll provide instructions based on the item and circumstances.

Need Help? Talk to Us.

We would much rather have the opportunity to help than leave you disappointed.

If there's a problem with your order—or you simply need help finding a coffee you'll love—please reach out.

Email: Service@OutOfTheGreyCoffee.com

Phone: 1-888-354-JAVA (5282)

Out Of The Grey Coffee®
Bedford County, Virginia

O Taste and See.