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  • ootgCoffee - Refund Policy

    What is your refund policy?

    At Out Of The Grey Coffee®, our goal is to provide our guests with impeccable service and the most delicious, highest quality freshly roasted coffee and handcrafted loose-leaf tea on the planet. We want you to be happy with your ootgCoffee experience, so we strive to make sure our return polices reflect that.

    Whole Bean & Ground Coffee – Coffee is perishable, and our coffee beans are roasted to order & shipped within 24-hrs, so we are unable to accept returns on coffee. But do not worry – we are here to help! If there was an error with your order, please contact us at service@outofthegreycoffee.com within 10 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Support team will help you track down your soon-to-be-favorites.

    Everything Else – If you are dissatisfied with your order in any way, do not hesitate to reach out to our Customer Support team about a return or exchange within 10 days of purchase. It’s easy – just email us at service@outofthegreycoffee.com