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  • ootgCoffee - Refund Policy

    What is your refund policy?

    At Out Of The Grey Coffee®, our goal is to provide our guests with impeccable service and the most delicious, highest quality coffee and tea on the planet. We want you to be happy with your ootgCoffee experience, so we strive to make sure our return polices reflect that.

    Whole Bean & Ground Coffee – Coffee is perishable, and our coffee beans are roasted to order, so we are unable to accept returns on coffee. But do not worry – we are here to help! If there was an error with your order, please contact us at service@outofthegreycoffee.com within 10 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Support team will help you track down your soon-to-be-favorites.

    Everything Else – If you are dissatisfied with your order in any way, do not hesitate to reach out to our Customer Support team about a return or exchange within 10 days of purchase. It’s easy – just email us at service@outofthegreycoffee.com