Terms of Service

Last Updated: September 25, 2026

Welcome to Out Of The Grey Coffee®.

We created our website to share information about our company and our coffees, provide coffee education and brewing information, keep our customers informed, and allow customers to purchase coffee, tea, merchandise, subscriptions, and other products directly from us.

These Terms of Service govern your access to and use of the Out Of The Grey Coffee® website, including the content, products, programs, features, and services available through it.

By accessing or using our website, you agree to these Terms of Service.

Changes to These Terms

We may revise these Terms from time to time. Changes become effective when posted to our website unless otherwise stated.

Your continued use of our website after revised Terms have been posted constitutes your acceptance of those changes.

Privacy

Your privacy is important to us.

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable law.

Trademarks

The Out Of The Grey Coffee® name and associated logos, trademarks, graphics, product names, designs, and branding are owned by or licensed to Destination Known, LLC.

Out Of The Grey Coffee® is a registered trademark.

Bank of Java™ and other trademarks appearing on our website are the property of their respective owners.

You may not use our trademarks, logos, or other protected brand elements without our prior written permission in a manner that suggests sponsorship, endorsement, affiliation, or ownership.

Intellectual Property

Unless otherwise stated, the content and functionality of this website—including text, photographs, graphics, illustrations, video, audio, designs, software, product descriptions, and the selection and arrangement of that content—are owned by Destination Known, LLC, its licensors, or other authorized providers.

This material is protected by applicable U.S. and international intellectual-property laws.

You may use our website and its content for your personal, non-commercial use.

You may not reproduce, distribute, modify, republish, publicly display, commercially exploit, or create derivative works from our website content except as permitted by law or with our prior written permission.

Content You Submit

If you voluntarily submit reviews, photographs, videos, comments, testimonials, writings, or other content to areas of our website intended for customer submissions, you represent that you have the right to submit that material and that it does not violate another person's rights.

By submitting such content, you grant Destination Known, LLC and its affiliates a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, display, distribute, and otherwise use that content in connection with our business, marketing, website, and promotional activities, subject to applicable law.

Permitted and Prohibited Uses

You may use our website only for lawful purposes.

You agree not to use our website to:

• Violate applicable federal, state, local, or international law.

• Interfere with the operation or security of our website.

• Attempt to gain unauthorized access to our website, servers, systems, accounts, or databases.

• Introduce viruses, malicious code, or other technologically harmful material.

• Conduct denial-of-service or similar attacks.

• Use automated systems to access or copy website material in violation of applicable law or our rights.

• Abuse, manipulate, or fraudulently participate in our subscription, referral, rewards, promotional, or customer programs.

• Otherwise interfere with the proper operation of our website.

Website Information

We make reasonable efforts to provide accurate and useful information.

However, website content may occasionally contain typographical errors, inaccuracies, omissions, or information that becomes outdated.

Product availability, descriptions, pricing, promotions, photographs, rewards, and other website information may be changed or corrected without notice where permitted by law.

Purchasing Our Products

You must have the legal capacity to enter into a purchase transaction in your jurisdiction.

When you place an order, you agree that the information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for activity occurring through your account.

We reserve the right, to the extent permitted by law, to refuse service, limit quantities, cancel orders, or terminate accounts when we reasonably believe there has been fraud, abuse, unauthorized activity, violation of these Terms, pricing or inventory errors, or unlawful conduct.

Purchases are also subject to our Shipping Policy and Refund & Return Policy.

Subscribe & Save

We may offer eligible products through our Subscribe & Save program.

Subscriptions automatically renew according to the delivery interval selected by the customer, and the payment method associated with the subscription will be charged for each recurring order.

New Subscribe & Save subscriptions require a minimum of two (2) subscription payments before cancellation is permitted.

After the two-payment minimum has been satisfied, customers may cancel through the applicable Customer Portal.

Additional rules regarding recurring payments, skipping or rescheduling deliveries, pausing subscriptions, changing products, payment failures, and cancellation are provided in our Subscribe & Save Terms.

By purchasing a subscription, you agree to those terms.

Bank of Java™ Rewards

We may offer customers participation in Bank of Java™, the exclusive rewards program of Out Of The Grey Coffee®.

Members may earn Beans through qualifying purchases and other qualifying activities and redeem those Beans for available Rewards.

Earning opportunities, Bean values, Reward levels, referral offers, expiration rules, exclusions, and other program terms are described in our Bank of Java™ Rewards Terms.

Participation in Bank of Java™ constitutes acceptance of those program terms.

Third-Party Links

Our website may contain links to websites, services, or resources operated by third parties.

These links are provided for convenience and do not necessarily constitute our endorsement of the third party.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, or terms.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

DESTINATION KNOWN, LLC DISCLAIMS WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DESTINATION KNOWN, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE OR SERVICES.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Destination Known, LLC and its affiliates, officers, directors, employees, agents, licensors, service providers, suppliers, successors, and assigns from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys' fees arising from your material violation of these Terms or unlawful misuse of our website.

Governing Law and Jurisdiction

All matters relating to our website and these Terms, including disputes or claims arising from them, will be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to any choice-of-law or conflict-of-law provisions.

Subject to the arbitration provision below, any legal suit, action, or proceeding arising out of or relating to these Terms or our website will be brought in the applicable state or federal courts having jurisdiction in or over Bedford County, Virginia, to the extent permitted by applicable law.

Dispute Resolution & Binding Arbitration

YOU AND DESTINATION KNOWN, LLC AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, CLAIMS ARISING FROM OR RELATING TO PURCHASES OF PRODUCTS OR SERVICES THROUGH OUR WEBSITE WILL BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN A JURY TRIAL OR CLASS ACTION.

Arbitration will be administered by the American Arbitration Association (“AAA”) under the applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

The arbitrator may award relief that would otherwise be available in court under applicable law.

An arbitration award will be final and binding and may be entered as a judgment in a court having jurisdiction.

You may elect to pursue an eligible claim in small-claims court rather than arbitration by providing us written notice within 60 days of the applicable purchase.

Arbitration and small-claims proceedings will be conducted on an individual basis.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR DESTINATION KNOWN, LLC MAY CONSOLIDATE CLAIMS WITH THOSE OF OTHER CUSTOMERS OR PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER.

If any portion of this arbitration provision is found unenforceable, that provision will be severed to the extent required, and the remaining enforceable provisions will remain in effect.

Waiver & Severability

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

If a provision is determined to be invalid, illegal, or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

Entire Agreement

These Terms, together with our Privacy Policy and other policies and program terms incorporated into them, constitute the agreement between you and Destination Known, LLC concerning use of our website, subject to rights that cannot be waived under applicable law.

Contact Us

Out Of The Grey Coffee®
Destination Known, LLC
Bedford County, Virginia

Email: Service@OutOfTheGreyCoffee.com

Phone: 1-888-354-JAVA (5282)

Website: OutOfTheGreyCoffee.com