OUT OF THE GREY COFFEE®

COMPLETE WEBSITE POLICIES

Effective Date: September 25, 2026
Destination Known, LLC
Bedford County, Virginia

O Taste and See.

TABLE OF CONTENTS

1. Terms of Service

2. Shipping Policy

3. Refund & Return Policy

4. Privacy Policy

5. Do Not Sell or Share My Personal Information

6. Subscribe & Save Terms

7. Bank of Java™ Rewards Terms

8. Contact Information

1. TERMS OF SERVICE

Last Updated: September 25, 2026

Welcome to Out Of The Grey Coffee®.

We created our website to share information about our company and our coffees, provide coffee education and brewing information, keep our customers informed, and allow customers to purchase coffee, tea, merchandise, subscriptions, and other products directly from us.

These Terms of Service govern your access to and use of the Out Of The Grey Coffee® website, including the content, products, programs, features, and services available through it.

By accessing or using our website, you agree to these Terms of Service.

Changes to These Terms

We may revise these Terms from time to time. Changes become effective when posted to our website unless otherwise stated.

Your continued use of our website after revised Terms have been posted constitutes your acceptance of those changes.

Privacy

Your privacy is important to us.

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable law.

Trademarks

The Out Of The Grey Coffee® name and associated logos, trademarks, graphics, product names, designs, and branding are owned by or licensed to Destination Known, LLC.

Out Of The Grey Coffee® is a registered trademark.

Bank of Java™ and other trademarks appearing on our website are the property of their respective owners.

You may not use our trademarks, logos, or other protected brand elements without our prior written permission in a manner that suggests sponsorship, endorsement, affiliation, or ownership.

Intellectual Property

Unless otherwise stated, the content and functionality of this website—including text, photographs, graphics, illustrations, video, audio, designs, software, product descriptions, and the selection and arrangement of that content—are owned by Destination Known, LLC, its licensors, or other authorized providers.

This material is protected by applicable U.S. and international intellectual-property laws.

You may use our website and its content for your personal, non-commercial use.

You may not reproduce, distribute, modify, republish, publicly display, commercially exploit, or create derivative works from our website content except as permitted by law or with our prior written permission.

Content You Submit

If you voluntarily submit reviews, photographs, videos, comments, testimonials, writings, or other content to areas of our website intended for customer submissions, you represent that you have the right to submit that material and that it does not violate another person's rights.

By submitting such content, you grant Destination Known, LLC and its affiliates a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, display, distribute, and otherwise use that content in connection with our business, marketing, website, and promotional activities, subject to applicable law.

Permitted and Prohibited Uses

You may use our website only for lawful purposes.

You agree not to use our website to:

• Violate applicable federal, state, local, or international law.

• Interfere with the operation or security of our website.

• Attempt to gain unauthorized access to our website, servers, systems, accounts, or databases.

• Introduce viruses, malicious code, or other technologically harmful material.

• Conduct denial-of-service or similar attacks.

• Use automated systems to access or copy website material in violation of applicable law or our rights.

• Abuse, manipulate, or fraudulently participate in our subscription, referral, rewards, promotional, or customer programs.

• Otherwise interfere with the proper operation of our website.

Website Information

We make reasonable efforts to provide accurate and useful information.

However, website content may occasionally contain typographical errors, inaccuracies, omissions, or information that becomes outdated.

Product availability, descriptions, pricing, promotions, photographs, rewards, and other website information may be changed or corrected without notice where permitted by law.

Purchasing Our Products

You must have the legal capacity to enter into a purchase transaction in your jurisdiction.

When you place an order, you agree that the information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for activity occurring through your account.

We reserve the right, to the extent permitted by law, to refuse service, limit quantities, cancel orders, or terminate accounts when we reasonably believe there has been fraud, abuse, unauthorized activity, violation of these Terms, pricing or inventory errors, or unlawful conduct.

Purchases are also subject to our Shipping Policy and Refund & Return Policy.

Subscribe & Save

We may offer eligible products through our Subscribe & Save program.

Subscriptions automatically renew according to the delivery interval selected by the customer, and the payment method associated with the subscription will be charged for each recurring order.

New Subscribe & Save subscriptions require a minimum of two (2) subscription payments before cancellation is permitted.

After the two-payment minimum has been satisfied, customers may cancel through the applicable Customer Portal.

Additional rules regarding recurring payments, skipping or rescheduling deliveries, pausing subscriptions, changing products, payment failures, and cancellation are provided in our Subscribe & Save Terms.

By purchasing a subscription, you agree to those terms.

Bank of Java™ Rewards

We may offer customers participation in Bank of Java™, the exclusive rewards program of Out Of The Grey Coffee®.

Members may earn Beans through qualifying purchases and other qualifying activities and redeem those Beans for available Rewards.

Earning opportunities, Bean values, Reward levels, referral offers, expiration rules, exclusions, and other program terms are described in our Bank of Java™ Rewards Terms.

Participation in Bank of Java™ constitutes acceptance of those program terms.

Third-Party Links

Our website may contain links to websites, services, or resources operated by third parties.

These links are provided for convenience and do not necessarily constitute our endorsement of the third party.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, or terms.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

DESTINATION KNOWN, LLC DISCLAIMS WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DESTINATION KNOWN, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE OR SERVICES.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Destination Known, LLC and its affiliates, officers, directors, employees, agents, licensors, service providers, suppliers, successors, and assigns from claims, liabilities, damages, judgments, losses, costs, and reasonable attorneys' fees arising from your material violation of these Terms or unlawful misuse of our website.

Governing Law and Jurisdiction

All matters relating to our website and these Terms, including disputes or claims arising from them, will be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to any choice-of-law or conflict-of-law provisions.

Subject to the arbitration provision below, any legal suit, action, or proceeding arising out of or relating to these Terms or our website will be brought in the applicable state or federal courts having jurisdiction in or over Bedford County, Virginia, to the extent permitted by applicable law.

Dispute Resolution & Binding Arbitration

YOU AND DESTINATION KNOWN, LLC AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, CLAIMS ARISING FROM OR RELATING TO PURCHASES OF PRODUCTS OR SERVICES THROUGH OUR WEBSITE WILL BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN A JURY TRIAL OR CLASS ACTION.

Arbitration will be administered by the American Arbitration Association (“AAA”) under the applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

The arbitrator may award relief that would otherwise be available in court under applicable law.

An arbitration award will be final and binding and may be entered as a judgment in a court having jurisdiction.

You may elect to pursue an eligible claim in small-claims court rather than arbitration by providing us written notice within 60 days of the applicable purchase.

Arbitration and small-claims proceedings will be conducted on an individual basis.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR DESTINATION KNOWN, LLC MAY CONSOLIDATE CLAIMS WITH THOSE OF OTHER CUSTOMERS OR PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER.

If any portion of this arbitration provision is found unenforceable, that provision will be severed to the extent required, and the remaining enforceable provisions will remain in effect.

Waiver & Severability

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

If a provision is determined to be invalid, illegal, or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

Entire Agreement

These Terms, together with our Privacy Policy and other policies and program terms incorporated into them, constitute the agreement between you and Destination Known, LLC concerning use of our website, subject to rights that cannot be waived under applicable law.

2. SHIPPING POLICY

Last Updated: September 25, 2026

At Out Of The Grey Coffee®, we're not a middleman or reseller. We are a dedicated coffee roasting company.

We source, roast, package, and ship our coffees ourselves from our roastery in Bedford County, Virginia.

When you order from us, your coffee comes directly from the people who roast it.

Orders may be placed through our website 24 hours a day, 7 days a week.

Have a question about your order? Call 1-888-354-JAVA (5282) and select Coffee & Tea Sales.

How Quickly Will My Order Ship?

Our coffees are roasted to order.

Rather than roasting large quantities of coffee and allowing it to sit on a warehouse shelf waiting for an order, we roast based on the coffees our customers actually order.

Most orders leave our roastery within 3–5 business days of being placed.

Once your coffee is roasted, we move quickly. Your order is shipped within 24 hours of roasting, and currently most orders leave our roastery within approximately 12 hours of being roasted.

You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has left our roastery.

How Long Does Shipping Take?

Once your order leaves our roastery, most orders within the United States arrive within approximately 2–5 business days.

International orders generally arrive within approximately 6–10 business days, although delivery times may vary depending on the destination, carrier, customs processing, and circumstances outside our control.

Please remember that roasting and processing time is separate from carrier transit time.

Where Do We Ship?

We ship throughout the 48 contiguous United States, as well as:

• Alaska.

• Hawaii.

• U.S. territories.

• APO/FPO/DPO addresses.

• Canada.

• Many other international destinations.

Depending on the destination and order, shipments may be handled by USPS, UPS, FedEx, or another available carrier.

Available shipping methods and applicable shipping charges are displayed during checkout.

International Orders

Yes—we ship Out Of The Grey Coffee® around the world.

International shipments may be subject to customs inspections, import restrictions, duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, duties, taxes, customs charges, or import fees imposed by the destination country are the responsibility of the recipient.

Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email containing tracking information when tracking is available.

Please allow time for the carrier to scan your package into its system. Tracking information may not update immediately after you receive your shipping confirmation.

Please Double-Check Your Shipping Address

Please carefully review your shipping address before submitting your order.

If you discover an error, contact us as quickly as possible.

Because we work to get freshly roasted coffee packaged and on its way quickly after roasting, we cannot guarantee that a shipping address can be changed after an order has entered processing.

Once a package has been transferred to the carrier, we cannot guarantee that the carrier will be able to redirect it.

Delayed or Missing Packages

Once your package leaves our roastery, delivery is handled by the shipping carrier.

Weather, holidays, carrier disruptions, customs processing, incorrect or incomplete addresses, and other circumstances outside our control can occasionally affect delivery times.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact the carrier for the most current delivery information.

If you still need assistance, please contact us. We'll be happy to help however we reasonably can.

Freshly Roasted in Bedford County, Virginia

From our roastery in Bedford County, Virginia, to coffee cups across the country and around the world, every order represents what Out Of The Grey Coffee® is about:

Exceptional coffee. Roasted to order. Shipped as fresh as possible.

O Taste and See.

3. REFUND & RETURN POLICY

Last Updated: September 25, 2026

At Out Of The Grey Coffee®, our goal is simple: to provide exceptional service and freshly roasted coffee and handcrafted loose-leaf tea that we're proud to put our name on.

We want you to love your ootgCoffee experience.

If something isn't right, please let us know. We're here to help.

Whole Bean & Ground Coffee

Our coffee is roasted to order and shipped fresh from our roastery in Bedford County, Virginia.

Because coffee is a perishable food product and is roasted specifically for your order, we are unable to accept returns of whole-bean or ground coffee.

But that doesn't mean you're on your own.

If we made an error with your order, please contact us at Service@OutOfTheGreyCoffee.com within 10 days of purchase, and our Customer Support team will work with you to make it right.

What If I Just Don't Like the Coffee?

Coffee is incredibly personal. A coffee one person loves may simply not match another person's taste.

If you aren't enjoying the coffee you selected, reach out to us.

Tell us what you liked—or didn't like—about it, and our team will be happy to help you find a coffee better suited to your preferences.

With more than 100 possibilities, there's a good chance your coffee is waiting to be discovered.

Loose-Leaf Tea & Other Perishable Products

For food safety and quality reasons, opened coffee, tea, and other perishable or consumable products cannot be returned.

If you received an incorrect or damaged product, please contact us within 10 days of purchase so we can review the issue and help.

Merchandise & Everything Else

If you are dissatisfied with an eligible non-perishable product, please contact our Customer Support team about a return or exchange within 10 days of purchase.

Returned merchandise must be unused and in its original condition and packaging unless the product arrived damaged or defective.

Return eligibility may depend on the product type, condition, and circumstances of the return.

Incorrect, Damaged or Defective Orders

If we sent you the wrong item, an item is missing, or your order arrives damaged or defective, please contact us as soon as possible.

Include your order number, a brief description of the problem, and photographs of damaged or defective items when appropriate.

We'll review the situation and work with you toward an appropriate resolution.

Shipping Charges

Original shipping charges are generally non-refundable unless the return or replacement is the result of an error by Out Of The Grey Coffee® or otherwise required by law.

Unless we provide a prepaid return label or the return is the result of our error, customers are responsible for applicable return-shipping costs.

Refunds

Once an approved return is received and inspected, any applicable refund will be issued to the original method of payment.

Banks and payment providers may require additional processing time before a refund appears on your account.

Exchanges

If an eligible item needs to be exchanged, please contact us before returning it.

We'll provide instructions based on the item and circumstances.

4. PRIVACY POLICY

Last Updated: September 25, 2026

At Out Of The Grey Coffee®, operated by Destination Known, LLC, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, create an account, make a purchase, subscribe to products or communications, participate in our programs, contact us, or otherwise interact with Out Of The Grey Coffee®.

We may update this Privacy Policy from time to time. When changes are made, we will post the updated Privacy Policy on our website and update the date shown above as appropriate.

Information We Collect

The information we collect depends on how you interact with us.

You may browse portions of our website without creating an account. When you make a purchase, create an account, contact us, join a program, subscribe to a product, or otherwise interact with us, we may collect personal information that you provide.

This information may include:

• Your name.

• Billing and shipping addresses.

• Email address.

• Telephone number.

• Account username and password.

• Order and transaction information.

• Products purchased or viewed.

• Subscription information.

• Bank of Java™ Rewards information.

• Gift-recipient names, addresses, and other information you provide.

• Customer-service communications.

• Reviews, survey responses, and other content or information you voluntarily provide.

We may also automatically collect certain information about your use of our website, such as your device type, browser, IP address, referring website, pages viewed, interactions with our website, and other technical or usage information.

Payment Information

When you make a purchase, payment information necessary to complete the transaction is collected and processed by our ecommerce and payment-processing providers.

Depending on the payment method used, this information may include payment-card or other payment-account information.

We and our service providers use payment information as necessary to process transactions, refunds, recurring subscription payments, prevent fraud, and provide related services.

How We Use Personal Information

We may use personal information to:

• Process, fulfill, and deliver orders.

• Process payments, refunds, and exchanges.

• Create and maintain customer accounts.

• Manage recurring subscriptions.

• Administer Bank of Java™ Rewards.

• Provide customer service.

• Respond to questions and requests.

• Communicate with you about orders, payments, deliveries, accounts, and subscriptions.

• Send marketing and promotional communications where permitted.

• Personalize and improve your experience.

• Maintain and improve our website, products, and services.

• Understand how customers use our website.

• Conduct analytics and measure website performance.

• Support advertising and marketing activities.

• Prevent fraud, abuse, and unauthorized transactions.

• Protect our customers, website, and business.

• Enforce our policies and agreements.

• Comply with applicable laws and legal obligations.

Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies.

These technologies may help us operate our website, maintain your shopping cart, remember preferences, recognize returning visitors, understand website usage, measure performance, improve our products and customer experience, prevent fraud, and support advertising and marketing.

Some cookies and similar technologies are necessary for our website to function properly.

Other technologies may be used for analytics, personalization, advertising, or marketing.

Your browser may allow you to block or delete certain cookies. Disabling cookies may cause portions of our website to work improperly.

Where required by applicable law, we may provide additional controls allowing you to manage certain non-essential cookies or related privacy choices.

Analytics & Advertising

We may use third-party analytics, advertising, ecommerce, and technology providers to help us understand how customers interact with our website and how our marketing performs.

These providers may collect information through cookies, pixels, tags, or similar technologies.

Depending on the services being used, this information may include website activity, pages viewed, products viewed or purchased, referring websites, advertisements interacted with, device information, browser information, and similar usage data.

Some advertising partners may use information about your activity to help provide advertising that may be more relevant to your interests.

Under certain U.S. state privacy laws, some advertising activities may be considered “targeted advertising,” “sharing,” or a “sale” of personal information, even when money is not exchanged.

Where applicable, you may have the right to opt out of these activities.

Please see our Do Not Sell or Share My Personal Information section for additional information.

How We May Disclose Personal Information

We may disclose personal information to companies and service providers that help us operate Out Of The Grey Coffee®.

These may include providers involved with:

• Website and ecommerce services.

• Payment processing.

• Order processing and fulfillment.

• Shipping and delivery.

• Subscription management.

• Customer rewards programs.

• Customer service.

• Email and communications.

• Website hosting and technology.

• Analytics.

• Advertising and marketing.

• Fraud prevention and security.

• Professional, legal, accounting, or other business services.

These providers may process personal information as necessary to perform services for us and as otherwise permitted by applicable law and their agreements with us.

Legal & Business Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary or appropriate to comply with applicable law or legal processes, protect rights or safety, investigate or prevent fraud or security incidents, or enforce our agreements and policies.

If Destination Known, LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

Gift Recipients

If you purchase a gift for another person, you may provide us with information about the recipient, such as the recipient's name and shipping address.

We use that information as necessary to fulfill and deliver the gift and provide related services.

Please provide another person's information only when you are authorized to do so.

Customer Accounts

If you create an Out Of The Grey Coffee® account, you may be able to review or update certain account information by signing into your account.

You may also contact us at Service@OutOfTheGreyCoffee.com if you need assistance.

Data Security

We take the privacy and security of personal information seriously.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to provide products and services, maintain transaction records, manage subscriptions and rewards, resolve disputes, prevent fraud, enforce agreements, and meet tax, accounting, regulatory, and other legal obligations.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to request:

• Access to certain personal information.

• Correction of inaccurate personal information.

• Deletion of certain personal information.

• A copy of certain personal information.

• Information regarding certain uses or disclosures.

• Opt-out from certain targeted advertising.

• Opt-out from certain sales or sharing of personal information.

These rights vary by jurisdiction and may be subject to legal exceptions, limitations, and identity-verification requirements.

Global Privacy Control

Where required by applicable law, if our website receives a recognized Global Privacy Control (GPC) signal from your browser or device, we will treat that signal as a request to opt out of applicable activities that may constitute the sale or sharing of personal information or targeted advertising.

Marketing Communications

If you no longer wish to receive marketing emails from us, you may use the unsubscribe option included in those communications.

Opting out of promotional communications does not prevent us from sending necessary non-promotional communications, such as order confirmations, shipping notifications, payment notices, subscription communications, account notices, and customer-service messages.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control the privacy or security practices of third-party websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, services, or applicable legal requirements.

When changes are made, the revised Privacy Policy will be posted on our website and the Last Updated date will be changed as appropriate.

5. DO NOT SELL OR SHARE MY PERSONAL INFORMATION

Last Updated: September 25, 2026

At Out Of The Grey Coffee®, we respect your privacy and want you to understand the choices you may have regarding your personal information.

As described in our Privacy Policy, we collect certain personal information when you interact with us and our website, including information collected through cookies and similar technologies.

We may also share certain personal information with third parties, including advertising partners, for purposes described in our Privacy Policy.

Your Right to Opt Out

Under certain U.S. state privacy laws, sharing personal information for targeted advertising based on your activity across different websites or services may be considered a “sale,” “sharing,” or “targeted advertising.”

Depending on where you live, you may have the right to opt out of these activities.

If this right applies to you, use the privacy opt-out options provided on our website.

Global Privacy Control

If you visit our website using a browser or device that sends a recognized Global Privacy Control (GPC) opt-out preference signal, we will treat that signal as a request to opt out of activities that may be considered a sale or sharing of personal information, or targeted advertising, as required by applicable law.

The request applies to the browser and device from which the Global Privacy Control signal is sent.

What Happens When You Opt Out?

Submitting an opt-out request does not mean that we stop collecting all information about you or that essential website functions will stop working.

We may still use information when necessary to:

• Process and fulfill your orders.

• Maintain your account.

• Provide customer service.

• Keep our website functioning.

• Prevent fraud and protect website security.

• Comply with applicable laws and legal obligations.

Your opt-out request relates to activities that may constitute the sale or sharing of personal information or targeted advertising under applicable privacy laws.

For additional information regarding our privacy practices, please review our Privacy Policy.

6. SUBSCRIBE & SAVE TERMS

Last Updated: September 25, 2026

Subscribe & Save makes it easy to keep your favorite Out Of The Grey Coffee® coffee and handcrafted loose-leaf tea coming automatically while enjoying applicable subscription savings.

By purchasing a Subscribe & Save subscription, you agree to these terms.

How Subscribe & Save Works

When you start a subscription, you select an available delivery interval for your coffee and/or tea.

Your subscription will automatically renew according to the delivery interval you selected.

After each successful renewal payment, Out Of The Grey Coffee® (ootgCoffee) will prepare and ship your subscription order from our roastery in Bedford County, Virginia.

For example, if you select a monthly subscription, your payment method will automatically be charged each month. After the payment is successfully processed, we'll prepare and ship your freshly roasted coffee and/or handcrafted loose-leaf tea.

You don't have to place the same order again each month.

Automatic Renewal & Recurring Charges

By purchasing a subscription, you authorize Out Of The Grey Coffee®, Destination Known, LLC, and our applicable payment providers to automatically charge your selected payment method for recurring subscription orders according to the delivery interval you select.

Applicable product charges, taxes, and shipping charges will be included as appropriate.

Your subscription will continue to renew automatically until it is cancelled after satisfying the applicable minimum commitment, or otherwise terminated.

Two-Payment Minimum

New subscriptions require a minimum of two (2) subscription payments before they are eligible for cancellation.

The initial subscription purchase counts as the first payment.

After the required two subscription payments have been successfully completed, the subscription becomes eligible for cancellation.

Can I Pause My Subscription?

Yes.

You may pause your subscription using the available options in your Customer Portal.

Pausing your subscription is different from cancelling it.

Can I Cancel My Subscription?

Yes, after the required two-payment minimum has been completed.

Once the two-payment requirement has been satisfied, you may cancel your subscription through your Customer Portal.

Cancellation prevents future subscription renewals after the cancellation becomes effective.

Cancelling a subscription does not automatically cancel an order that has already been charged, processed, roasted, packaged, or entered fulfillment.

Accessing Your Customer Portal

After placing your initial subscription order, you'll receive an email containing a magic link that allows you to access your Customer Portal.

You may also be able to access and manage your subscriptions through your ootgCoffee customer account.

Skipping a Payment or Delivery

You may skip an eligible scheduled delivery through your Customer Portal.

When available, each scheduled delivery will have a Skip Payment option.

Skipping a payment or delivery does not cancel your subscription.

After the skipped delivery, your subscription will continue according to its applicable schedule unless you make additional changes.

Rescheduling an Order

You may reschedule an eligible upcoming subscription charge through your Customer Portal.

Select the Reschedule option next to the applicable delivery date and choose from the available options.

Adding, Removing or Changing Products

You may modify eligible products in your subscription through the Customer Portal when those options are available.

Select Edit in the products section to view available options for adding, removing, or changing products.

Changes to the products in your subscription may change the amount charged for future subscription orders.

Subscription Pricing & Savings

The price and applicable subscription savings displayed when you place your subscription order apply subject to the terms of the applicable offer.

Subscription prices, products, discounts, shipping charges, and other program features may change as permitted by applicable law.

When required, we will provide notice of material changes.

Payment Problems

If your subscription cannot be renewed because your payment cannot be processed, we'll send you an email with a secure link that allows you to update your payment method.

We or our subscription/payment provider may also retry the payment where permitted.

Your subscription order cannot be processed and shipped until payment has been successfully completed.

Continued payment failure may result in the subscription being paused or cancelled.

When Will My Subscription Order Ship?

Our coffee is roasted to order.

After your subscription payment has been successfully processed, your order enters our normal roasting and fulfillment process.

Subscription orders are subject to our current Shipping Policy.

Product Availability

Subscription products remain subject to availability.

If a subscribed product becomes unavailable, we may contact you, delay the affected order, provide available options, or cancel the affected product, order, or subscription as appropriate.

Refunds & Returns

Subscription purchases are subject to our Refund & Return Policy.

Cancelling a subscription does not automatically create a refund for an order that has already been processed.

7. BANK OF JAVA™ REWARDS TERMS

Last Updated: September 25, 2026

Bank of Java™ is the exclusive rewards program of Out Of The Grey Coffee®.

Members can earn Beans (points) through qualifying purchases and other qualifying activities and redeem those Beans for available rewards.

By opening a Bank of Java™ account or participating in the program, you agree to these terms.

Who Can Join?

Eligible Out Of The Grey Coffee® customers may open a Bank of Java™ account and begin earning Beans.

Membership is free.

A valid customer account and email address may be required to participate in certain earning and redemption activities.

Unless otherwise expressly permitted, Bank of Java™ membership is limited to one account per person.

Opening an Account

There is no cost to open a Bank of Java™ account.

New members currently receive:

200 Beans for opening an account.

To participate, access Bank of Java™ through the rewards feature on OutOfTheGreyCoffee.com and follow the instructions to open your account.

Online Program

Bank of Java™ Beans and Rewards are earned and redeemed online at OutOfTheGreyCoffee.com, unless Out Of The Grey Coffee® expressly states otherwise for a particular offer or promotion.

Earning Beans From Purchases

Members currently earn:

5 Beans for every $1 spent on qualifying purchases.

Beans are calculated using the qualifying purchase amount after discounts have been applied and excluding taxes and shipping charges.

There is currently no limit on the number of Beans that may be earned from qualifying purchases.

You must be properly signed in or otherwise associated with your Bank of Java™ account for eligible activity to be credited.

Other Ways to Earn Beans

Current earning opportunities include:

Open a Bank of Java™ account: 200 Beans

Qualifying purchases: 5 Beans per $1 spent

Birthday: 200 Beans

Like on Facebook: 50 Beans

Follow on qualifying social-media platforms: 50 Beans per qualifying platform

Qualifying social-media sharing: 50 Beans per qualifying platform

Earning opportunities may be added, removed, or modified over time.

Earning Limits

Qualifying purchase Beans currently have no earning limit.

Birthday Beans are limited to 200 Beans during a 12-month period.

Qualifying social-sharing Beans are limited to 50 Beans per month for each qualifying platform.

Individual offers or earning opportunities may contain additional restrictions.

Referral Program

Bank of Java™ members may use the referral feature on our website to refer friends to Out Of The Grey Coffee®.

Under the current referral offer:

Your referred friend receives a $10 OFF coupon.

When that friend completes their first qualifying order of more than $35, you receive a $10 OFF coupon.

There is currently no stated limit on the number of qualifying referral bonuses a member may earn.

Referral rewards are subject to successful completion of the applicable qualifying purchase and any additional requirements displayed with the referral offer.

Self-referrals, fraudulent referrals, duplicate accounts, manipulation of the referral program, or other attempts to improperly obtain referral benefits are prohibited.

When Will My Beans Appear?

Beans earned through qualifying activities are credited after the applicable activity has been successfully completed and processed.

Beans earned from purchases are credited after the qualifying order has been completed and shipped through our system.

Processing times for other earning activities may vary.

Cancelled, Refunded or Reversed Orders

Beans associated with a purchase may be removed or adjusted if that order is cancelled, refunded, returned, voided, charged back, or otherwise reversed.

Only the Beans associated with the affected transaction will ordinarily be adjusted unless another account adjustment is necessary because of fraud, abuse, an account error, or another violation of these terms.

Do Beans Expire?

Yes.

Beans are subject to expiration on a rolling 365-day inactivity basis.

If you have neither earned nor spent Beans during the previous 365 days, your Beans may expire.

Earning or redeeming Beans resets the applicable activity period.

Redeeming Beans

Current Bank of Java™ Reward levels include:

500 Beans — $5 OFF

750 Beans — FREE SHIPPING COUPON

900 Beans — $10 OFF

2,000 Beans — $25 OFF

3,500 Beans — $50 OFF

7,000 Beans — $150 OFF

9,000 Beans — $250 OFF

Available Rewards and Bean requirements may change from time to time.

The current rewards displayed in Bank of Java™ at the time of redemption govern the available redemption options.

What Can Rewards Be Used On?

Beans may be redeemed toward qualifying purchases from our collection of freshly roasted coffee, handcrafted loose-leaf teas, and eligible essentials.

Individual Rewards may have minimum-purchase requirements, product restrictions, expiration dates, or other conditions.

Combining Rewards & Promotions

Unless expressly stated otherwise, Bank of Java™ Bean redemptions may not be combined or stacked with other promotional offers or discounts.

Only eligible Rewards and promotions accepted by our checkout system may be applied to an order.

Free Shipping Rewards

Free-shipping Rewards are subject to the terms displayed with the Reward and may be limited by destination, shipping method, order type, or other eligibility requirements.

No Cash Value

Beans and Rewards are promotional benefits.

They have no cash value and may not be redeemed or exchanged for cash except where otherwise required by applicable law.

Transfers & Account Merging

Beans, Rewards, membership accounts, and program benefits may not be sold, transferred, assigned, or exchanged between customers unless expressly permitted by Out Of The Grey Coffee®.

Separate customer accounts generally cannot be merged for the purpose of combining Beans or Rewards.

Returns & Exchanges

Beans earned from a returned or refunded purchase may be deducted from your account.

If a Reward was used on an order that is later returned, refunded, or cancelled, the Reward and associated Beans may be adjusted according to the circumstances of the transaction.

An even exchange may not affect Beans when the underlying qualifying purchase remains valid, although adjustments may be made when appropriate.

Fraud & Program Abuse

We reserve the right to monitor Bank of Java™ accounts and activity for suspected fraud, manipulation, abuse, unauthorized activity, resale activity, or violations of these terms.

To the extent permitted by law, we may adjust Beans, cancel Rewards, suspend accounts, or terminate participation when we reasonably determine that Beans or Rewards were improperly obtained or the program was abused.

Changes to Bank of Java™

Out Of The Grey Coffee® may modify, suspend, or discontinue Bank of Java™, including ways to earn Beans, earning rates, Bean values, Reward levels, referral offers, redemption requirements, expiration rules, eligible products, promotional opportunities, and program availability.

When required by applicable law, we will provide appropriate notice of material changes.

The earning and Reward opportunities displayed within Bank of Java™ may be updated from time to time.

8. CONTACT INFORMATION

Questions about our policies, orders, privacy practices, subscriptions, or Bank of Java™ may be directed to:

Out Of The Grey Coffee®
Destination Known, LLC
Bedford County, Virginia

Email: Service@OutOfTheGreyCoffee.com

Phone: 1-888-354-JAVA (5282)

Website: OutOfTheGreyCoffee.com

O Taste and See.